Block User

Description
This API allows businesses to block WhatsApp users from contacting them further. Blocking a user prevents them from sending new messages to your WhatsApp Business Account, and your business will also be unable to send messages to the user.

Note:

You can only block users who have messaged your business in the last 24 hours.
There is a 64,000 user blocklist limit per WhatsApp Business Account.

cURL Request

curl --location 'https://api.gupshup.io/wa/app/{{appId}}/user/block' \
--header 'apikey: {{apiKey}}' \
--header 'Content-Type: application/json' \
--data '{
    "messaging_product": "whatsapp",
    "block_users": [
        {
            "user": "919876543210"
        }
    ]
}'

Request Parameters

Key	Description	Constraints
Headers
apikey	Apikey of app	Should be a valid gupshup.io apikey
Path Params
appId	appId of the app	Should be a valid appId

Response Parameters

Key	Description	Constraints
input	Phone number of a WhatsApp user
wa_id	Unique ID of a WhatsApp user

Status Codes

Status Code	Response	Comments
Success
200	`{ "block_users": { "added_users": [ { "input": "919163805873", "wa_id": "919163805873" } ] }, "messaging_product": "whatsapp", "status": "success" }`
Error
400	{ "messaging_product": "whatsapp", "block_users": { "added_users": [ { "input": "`<PHONE_NUMBER>` or `<WA_ID>`", "wa_id": "`<WA_ID>`" }, { "input": "`<PHONE_NUMBER>` or `<WA_ID>`", "wa_id": "`<WA_ID>`" }, ... ], "failed_users": [ { \ "input": "`<PHONE_NUMBER>` or `<WA_ID>`", "wa_id": "`<WA_ID>`" }, { "input": "`<PHONE_NUMBER>` or `<WA_ID>`", "wa_id": "`<WA_ID>`" }, ... "errors": [{ "message": "`<MESSAGE>`", "code": "`<CODE>`", "error_data": { "details": "`<DETAILS>`" }] } ] }, "error": { "message": "(#139100) Failed to block/unblock users", "type": "OAuthException", "code": 139100, "error_data": { "details": "Failed to block some users, see the block_users response list for details" }, "fbtrace_id": "`<FBTRACE_ID>`" }
401	`{ "message": "Authentication Failed", "status": "error" }`	When API authentication fails.

Common Error Codes

Code	Description
139100	Failed to block/unblock some users
131047	Re-engagement required (24-hour rule)
139101	Blocklist limit reached
130429	Rate limit hit