Carousels or cards are multi-product messages which consist of an image of the product, a short description, and clickable buttons. Carousels are widely used for showcasing multiple products in a message. Each card can have a description of a product. A maximum of 10 products can be shown using carousels.
A card has the following constituents:
Image: An image can be uploaded on the card using a URL, the image can be of 8 MB maximum, and JPEG, JPG, and PNG images can be uploaded.
Title: A text field where a title to the image can be added giving a brief description of the item in the image. It can be 80 characters maximum. Emojis and variables are supported in the title field.
Subtitle: A field to enter supporting text for the card. It can be a description of the product. 80 characters can be added to the description. Emojis and variables are supported. This field is optional and can be added as per the requirement.
Buttons: To set actions in the card for a customer, buttons are used. Each button can lead to a URL or a payload. 1 button is mandatory.
When to use
To showcase multiple products in a message using cards, carousels can be used.
- A maximum of 10 cards can be added.
- A maximum of 3 buttons can be added to a card.
- Image size can’t exceed more than 8 MB
How to use
Carousel is a message type available in the action & prompts menu.
Updated 7 months ago