Quick Reply

It is a special type of message using which a chatbot can provide multiple options for a customer to select. It is a message type with a text message and clickable buttons. The clickable buttons are treated as a response from the user to process the journey further.

Quick Reply has the following constituents:

  1. A text message (max 640 characters)
  2. Buttons with a title (max 20-character limit)

Buttons support emojis and variables can be added to the buttons.

Synonyms can be added to the buttons' names.

When to use

If there is a need to show multiple options with a message where the user can select one of the provided options, a quick reply can be used.

How to use

Check the video below:

Quick Reply Node