Two Way WhatsApp Messaging

This functionality helps users to send Two Way WhatsApp messages(allows users to send and receive messages from a WhatsApp number through a WhatsApp messaging platform)

Note: Brands can reply to a customer’s query on WhatsApp only within 24 hours from the
customer’s last message on Brands business WhatsApp. When a user sends a message to your WhatsApp Business API, they become an active user. A session starts from the latest user message. Sessions remain Active for 24 hours.

To receive a customer's inbound message, we needs to set a callback URL in the WABA account. Please refer the below section How to setup callback URL

Considering the example of Lead module.

  • Go to the Lead module
  • Open a lead record
  • Click on the WhatsApp Message Button
WhatsApp Message Extension

WhatsApp Message Extension

  • WhatsApp Messaging Screen Will Pop – Up, click on Session Messaging
Session Messaging

Session Messaging

  • Select Channel and select Phone/Mobile Number (On which the Message is to be sent)
  • If the session is not active you’ll see the below message, as mentioned below session will be active only for 24hrs from the customer’s last message.
Inactive Session

Inactive Session

  • If the session is active, you’ll be able to send the message.
Active Session

Active Session


  • If Incoming message is received on WABA Number

  • Custom messages : user can send custom text and media messages.
Custom Message

Custom Message