Two Way WhatsApp Messaging

This functionality helps users to send Two Way WhatsApp messages(allows users to send and receive messages from a WhatsApp number through a WhatsApp messaging platform)

Note: Brands can reply to a customer’s query on WhatsApp only within 24 hours from the
customer’s last message on Brands business WhatsApp. When a user sends a message to your WhatsApp Business API, they become an active user. A session starts from the latest user message. Sessions remain Active for 24 hours.

To receive a customer's inbound message, we needs to set a callback URL in the WABA account. Please refer the below section How to setup callback URL

Considering the example of Lead module.

• Go to the Lead module
• Open a lead record
• Click on the WhatsApp Message Button

• WhatsApp Messaging Screen Will Pop – Up, click on Session Messaging

• Select Channel and select Phone/Mobile Number (On which the Message is to be sent)
• If the session is not active you’ll see the above message, as mentioned above session will be active only for 24hrs from the customer’s last message.
• If the session is active, you’ll be able to send the message.