Sunshine Conversations is a messaging platform that allows businesses to communicate with their customers through various messaging channels such as SMS, WhatsApp, Facebook Messenger, and more. It provides a unified inbox where businesses can manage and respond to messages from all channels in one place. The platform also offers features like chatbots, automation, and analytics to help businesses provide efficient and personalized messaging experiences for their customers. Sunshine Conversations is part of the Zendesk family of products.