The Goals feature enable businesses to define and track specific points in a bot journey where the Goal of the journey is being achieved.
A Goal, as the word suggests/implies, is the aim/objective/desired result that you wish to achieve within the bot journey.
A Milestone, again as the word suggests/implies, is a significant step/stage/event in the process of achieving a Goal. Multiple Milestones can can be a part of one Goal. A Goal is considered to be achieved only when all Milestones within that Goal are achieved.
A Tracker allows you to track/follow/measure/keep an eye on the progress of achieving a Milestone. Multiple Trackers can can be a part of one Milestone. A Milestone is considered to be achieved only when the user provides the values for all Trackers within that Milestone.
Updated about 2 months ago