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Product Guide

Home Product Guide API Reference Changelogs

WhatsApp Self Serve Platform

Getting Started
Create Your First App
Onboarding Guide
App Dashboard
Understanding Webhooks
- Webhook Key Points
- Set Callback URL
Inbound Messages
- Understanding Inbound Message
- Types Of Inbound Messages
Inbound events
- Types of inbound events
Subscriptions and notifications
Conversational Components
Outbound messages
- Interactive Messages
- Outbound Reactions
Session messages
Template Management
Template messages
Business Profile Management
Mark Messages as Read
Wallet
Error Codes
Manage WhatsApp User Access

Partner Portal

Introduction
Partner Rate Limits
Tech Providers
- Gupshup Partner Onboarding via Meta's Tech Provider Program
Wallet
- Overdraft Limit
Unused Commission Policy

Bot Platform

Gupshup's Bot Building Platform
WhatsApp Business
Instagram
Facebook Messenger
Telegram
LINE
GIP Widget
Viber
Web Widget
PubNub
Twilio
Smooch
- Overview
- Publish Your Bot on Smooch
Slack
Twitter
Google Chat
Cisco Webex Teams
SMS Gupshup
Workplace
Dialogflow
Gupshup's Proxy Bot
IDE Bot Builder
- Different objects sent to the bot

Bot Studio

Introduction
How do the Elements of Bot Studio Work Together?
Nodes
Starting Node
Callback URL Event on Starting Node
Message Nodes
Action Nodes
Prompts
Block Templates
Controls on Bot Studio Canvas
Copy Journey
Journey Templates
Multi-Journey - User Journeys
Save, Save & Deploy
Manage API
Manage Variables
Journey Settings
Campaign Journey
Ad Journey
Multilingual Support
FAQs of Bot Studio
Beta Features on Journey Builder

Bot Analytics

Dashboard
Conversational Path
Journey Tracking
Exit Nodes

AI Admin

Intents
- Intent Editing
Entities
- Entity Editing
Teach

GOALS

What are Goals?
Creating Goals
Implementing Goals
Goal Analytics

Gupshup Integration Platform

Getting Started
Top Use-cases
- Link Shopify App with you Gupshup Account
Understanding Platform UI
Terminologies
Business Logic and Conditions
API Management
Stop Journey
Logger
Callable Journey
Data Masking

Integrations

Zoho CRM
HubSpot CRM
Salesforce CRM
Salesforce Marketing Cloud
WooCommerce
Zoho Recruit
Zoho Desk
Freshdesk
Oracle Responsys
Auth0
- WhatsApp Setup
Zapier - Gupshup for Business
Configuration Assistant
Microsoft Dynamic 365 CRM
CX- Oracle Responsys : Gupshup Bot Studio for Oracle Responsys
Customisable Integrations
- One-Way Campaigns
- Interactive Campaigns

Gupshup SMS APIs

Introduction
Getting Started
Send Messages to Single Number
Send Messages to Multiple Numbers
Send Multiple Messages to Multiple Numbers
Send Messages to International Numbers
Link Tracking
Retrieve Zone Information
Two Factor Authentication
Real Time Delivery Reports
Setting a Response SMS to Marketing Call-to-Actions
Error Codes
Sample Code

Gupshup Enterprise SMS

Introduction
Supported Browsers
Dashboard
SMS Delivery Summary
SMS Message Usage Statistics
Account Information
Recent Activity
Notification
What's New
SMS
Download Daily Reports
Sending simple text messages
Sending group text messages
Creating groups
Bulk Upload
Types of text messages
Masks Sender ID
Keywords
Account Settings
Enabling SMS Settings
DLT Template

Gupshup RCS API

Introduction
Getting Started
RBM Agent (Bot)
RCS Template
Upload Media
Send RCS Message
User Replies and Callbacks
RCS Client
RCS Message Elements

Gupshup Click to Call (C2C)

Introduction
Getting Started
Call through Click to Call

Gupshup Outbound Call (OBD)

Introduction
Getting Started
Make a Outbound Call
Upload Sound File
Upload Phone Book
Place Outbound Call
Get Outbound Call List
Delete Outbound Call
Update Outbound Call Status
Add Calls to Outbound Call
Update Outbound Calls

Gupshup Inbound Call (IBD)

Introduction
Getting Started
Create an Inbound call flow

Gupshup Inbound Call Center (IBDCC)

Introduction
Getting Started
Create and Inbound Call Center call flow

FAQs

Bot Studio FAQs
Zoho CRM FAQs
Integration Platform as a Service (IPaaS) FAQs
Campaign Manager FAQs

Getting Started

Prerequisites

Creation of account
SR Account

Updated over 1 year ago

Table of Contents
- Prerequisites