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WhatsApp Self Serve Platform

  • Overview
  • Before you begin
  • APIs
    • What is an API?
    • Quickstart: Create your first "Access API" app
  • Webhooks
    • What is a Webhook?
    • Webhook key points
    • Set Webhook/ Callback URL
  • Inbound messages
    • What is an inbound message?
    • Types of payloads
  • Types of inbound messages
    • Text
    • Media
    • Interactive
    • Other
  • Inbound events
  • Types of inbound events
    • User events
    • System events
    • Message events
    • Billing events
  • Subscriptions and notifications
  • Outbound messages
    • Interactive Messages
    • Outbound Reactions
  • Session messages
    • Send Single Product Message
    • Send Multi Product Message
    • Send Catalog Message
  • Template messages
    • Authentication Template
    • Catalog Template
    • Multi-Product Message Templates
  • Mark Messages as Read
  • Error and status messages
  • API reference

Bot Platform

  • Gupshup's Bot Building Platform
  • WhatsApp Business
    • Before we begin
    • Signup process
    • Publish your bot on WhatsApp
    • Message Types: Outbound (Templates)
    • Message Type: Outbound (free form)
    • Message Type: Inbound
  • Instagram
    • Guidelines and compliances
    • Before you begin
    • Publish your bot on Instagram
    • Message Types: Outbound
    • Set Up Ice Breakers
    • Set Up Persistent Menu
    • Features and Limitations
    • FAQs
  • Facebook Messenger
    • Overview
    • Prerequisites
    • Compliance and guidelines
    • Publish your bot on Messenger
    • Message Types: Inbound
    • Message Types: Outbound
  • Telegram
    • Overview
    • Message Types: Inbound
    • Technical Specifications
    • Compliance and Guidelines
    • Publish Your Bot on Telegram
    • Message Types: Inbound Messages
    • Message Types: Outgoing
  • LINE
    • Overview
    • Features and Technical Specifications
    • Compliance and Guidelines
    • Publish Your Bot on Line
    • Limitations and Regulations
    • Message Type: Inbound
    • Message Types: Outbound
  • GIP Widget
    • Publish Your Bot with GIP Widget
    • Message Types: Inbound
    • Message Types: outbound
  • Viber
    • Overview
    • Features and Technical Specifications
    • Compliance and Guidelines
    • Publish Your Bot on Viber
    • Message Types: Inbound
    • Message Types: Outbound
  • Web Widget
    • Overview
    • Publish Your Bot with Web Widget
    • Message Types: Inbound
    • Message Types: Outbound
    • FAQs
  • PubNub
    • Overview
    • Publish Your Bot on PubNub
    • Message Types: Inbound
    • Message Types: Outbound
  • Twilio
    • Overview
    • Publish Your Bot on Twilio
    • Message Types: Outbound
    • Message Types: Inbound
  • Smooch
    • Overview
    • Publish Your Bot on Smooch
  • Slack
  • Twitter
  • Google Chat
  • Cisco Webex Teams
  • SMS Gupshup
  • Workplace
  • Dialogflow
  • Gupshup's Proxy Bot
  • IDE Bot Builder
    • Different objects sent to the bot

Bot Studio

  • Introduction
  • How do the Elements of Bot Studio Work Together?
  • Nodes
  • Starting Node
  • Message Nodes
    • Text Node
    • Image Node
    • Reply Node
    • List Node
    • Quick Reply
    • Carousels
    • Document Node
    • Video Node
    • Message Template
  • Action Nodes
    • Wait for Event
    • Condition Node
    • Code Node
    • API Node
    • Call & Return Node
    • Agent Transfer Node
    • Delay Node
    • AI Node
    • Goal Node - Beta
    • CDP Goal Node - Beta
    • Dynamic Image URL Node
  • Prompts
  • Controls on Bot Studio Canvas
  • Journey Templates
  • Multi-Journey - User Journeys
    • Default Journeys
    • Configuration Journey
    • How to trigger a User Journey
  • Save, Save & Deploy
  • Manage API
  • Manage Variables
  • Journey Settings
  • Campaign Journey
  • Ad Journey
  • Multilingual Support
  • FAQs of Bot Studio
  • Beta Features on Journey Builder

AI Admin

  • Intents
    • Intent Editing
  • Entities
    • Entity Editing
  • Teach

GOALS

  • What are Goals?
  • Creating Goals
  • Implementing Goals
  • Goal Analytics

Gupshup Integration Platform

  • Getting Started
    • Step 0: Create an Account
    • Step 1: Create a Folder
    • Step 2: Create a Journey
  • Top Use-cases
    • Link Shopify App with you Gupshup Account
  • Understanding Platform UI
    • Landing Page UI
    • Journey Configuration Manager
    • History, connections, versions, and settings
    • Customized Transaction Table
  • Terminologies
    • Journeys
    • Triggers
    • Actions
    • Connection
    • Comments
  • Business Logic and Conditions
    • If Condition
    • If Condition using OR operator
    • If Else Condition
    • Foreach Loop
    • Try Catch
  • API Management
    • API Management Terminologies
    • A Journey for API Management Implementation
    • Creating an API
    • Pre Built Journey
  • Stop Journey
  • Logger
  • Callable Journey
  • Data Masking

Integrations

  • Zoho CRM
    • Getting Started
    • Step 1: Installation
    • Step 2: Authorisation
    • Step 3: Channel Setup
    • Two Way WhatsApp Messaging
    • Sending Bulk WhatsApp Messages
    • Automation Workflows
    • Receive Notifications for Incoming Messages
    • Limitations
  • HubSpot CRM
    • Getting Started
    • Step 1: Installation
    • Step 2: Setup Configuration
    • Step 3: Gupshup CRM Card
    • Send Template Messages
    • Two Way WhatsApp Messaging (Session Messaging)
    • Bulk Messaging using Workflows
    • FAQs
  • Salesforce CRM
    • Getting Started
    • Step 1: Installation
    • Step 2: Setup Configuration
    • Step 3: Channel Setup
    • Step 4: Setup Two-way Communication
    • Feature #1: Personalised Template Messaging
    • Feature #2: Live Chat
    • Feature #3: Bulk Messaging
    • Feature #4: Campaigns
    • Feature #5: Service Cloud
    • Feature #6: Flow feature
    • Limitations
  • Salesforce Marketing Cloud
    • Installation
    • Set Up Gupshup WhatsApp Account
    • Send WhatsApp Template Messages
    • Create Your WhatsApp Audiences in Marketing Cloud
    • Usage video
  • WooCommerce
    • Installation
    • Setup Configuration
    • Workflows
    • Trigger Types
    • Dashboard Analytics
  • Zoho Recruit
    • Getting Started
    • Step 1: Install a Marketplace app
    • Step 2: Channel Setup
    • Step 3: Receive Inbound Messages in Zoho Recruit
    • #1 Template Messaging
    • #2 Two-way Messaging
  • Zoho Desk
    • Getting Started With Zoho Desk
    • Step 1: Installation
    • Step 2: Configure Self-Client
    • Step 3: Channel Setup
    • Features
  • Freshdesk
    • Installation
    • Setup Configuration
    • Feature #1: Template Messaging
    • Feature #2: Live Chat
    • Feature #3: Send WhatsApp message on ticket updates
    • Video Guide
  • Oracle Responsys
    • Installation
    • Setup Configuration
    • WhatsApp in Program Designer
    • Real Time Delivery Reports
    • Limitations
  • Auth0
    • WhatsApp Setup
  • Zapier - Gupshup for Business
  • Configuration Assistant
    • Console Self-Serve
    • Self-Serve
    • Enterprise / Console Enterprise

Gupshup SMS APIs

  • Introduction
  • Getting Started
  • Send Messages to Single Number
  • Send Messages to Multiple Numbers
  • Send Multiple Messages to Multiple Numbers
  • Send Messages to International Numbers
  • Link Tracking
  • Retrieve Zone Information
  • Two Factor Authentication
  • Real Time Delivery Reports
  • Setting a Response SMS to Marketing Call-to-Actions
  • Error Codes
  • Sample Code

Gupshup Enterprise SMS

  • Introduction
  • Supported Browsers
  • Dashboard
  • SMS Delivery Summary
  • SMS Message Usage Statistics
  • Account Information
  • Recent Activity
  • Notification
  • What's New
  • SMS
  • Download Daily Reports
  • Sending simple text messages
  • Sending group text messages
  • Creating groups
  • Bulk Upload
  • Types of text messages
  • Voice
  • Masks Sender ID
  • Keywords
  • Account Settings
  • Enabling SMS Settings
  • DLT Template

Gupshup RCS API

  • Introduction
  • Getting Started
  • RBM Agent (Bot)
  • RCS Template
  • Upload Media
  • Send RCS Message
  • User Replies and Callbacks
  • RCS Client
  • RCS Message Elements

Gupshup Click to Call (C2C)

  • Introduction
  • Getting Started
  • Call through Click to Call
    • Get Plan ID
    • Get Allocated Numbers
    • Get Agent
    • Make a call

Gupshup Outbound Call (OBD)

  • Introduction
  • Getting Started
  • Make a Outbound Call
  • Upload Sound File
  • Upload Phone Book
  • Place Outbound Call
  • Get Outbound Call List
  • Delete Outbound Call
  • Update Outbound Call Status
  • Add Calls to Outbound Call
  • Update Outbound Calls

Gupshup Inbound Call (IBD)

  • Introduction
  • Getting Started
  • Create an Inbound call flow
    • Get Plan ID
    • Allocate number to Agent
    • Get Queue Information
    • Get Agent Softphone Details

Gupshup Inbound Call Center (IBDCC)

  • Introduction
  • Getting Started
  • Create and Inbound Call Center call flow
    • Get Available Numbers
    • Define Agent
    • Allocate Number to Agent
    • Get Queue Information
    • Get Agent Softphone Details

FAQs

  • Bot Studio FAQs
  • Zoho CRM FAQs
  • Integration Platform as a Service (IPaaS) FAQs
  • Whatsapp Self Serve FAQs
    • General
    • Session & Template Messaging
    • User Management
    • Setup & Going Live
    • Access API
    • Customer Support tool
    • Partnership
  • Campaign Manager FAQs

Getting Started

Suggest Edits

Prerequisites

  • Creation of account
  • SR Account

Updated 2 months ago

  • Table of Contents
    • Prerequisites