Installation
Install Gupshup RCS Messaging for Oracle Responsys, open app configuration, and confirm the integration is ready for channel setup.
Install Gupshup RCS Messaging for Oracle Responsys in your tenant so you can configure channels and send RCS messages from Program Designer.
Prerequisites
Complete these steps before you install:
| Requirement | Action |
|---|---|
| Oracle Responsys | Obtain access to Account Management, App Management, and Program Designer. |
| Gupshup RCS | Activate a Gupshup account with RCS enabled, and obtain your HSM Account ID and password from the Gupshup console. |
| Profile data | Create at least one profile list with a mobile number field, such as MOBILE_NUMBER_, for the message destination. |
| Templates (template campaigns only) | Create RCS templates in Gupshup and obtain approval. Approved templates appear in the integration after channel configuration. |
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Install the app in Oracle Responsys
Install the app through Oracle Application Management Services (AMS). After a successful installation, the app registers with Gupshup and receives an install ID used for configuration and campaigns.
Sign in to Oracle Responsys—or to AMS with access to your tenant—before opening the Gupshup RCS Messaging for Oracle Responsys installation link.
Step 1: Install the app
- Open the AMS installation link. Alternatively, sign in to Oracle Responsys, go to Account Management → App Management, and select Gupshup RCS Messaging for Oracle Responsys.
- Complete the on-screen installation steps, including permissions, OAuth, or tenant approval if Oracle prompts you.
- Confirm installation finishes. The app is then registered with Gupshup and ready for channel configuration.
Step 2: Open app configuration
- In App Management, locate the installed Gupshup RCS app.
- Select Edit (pencil icon) to open the configuration screen.
- Confirm the Accounts Details view loads in the embedded interface. Add at least one RCS channel before using the app in programs, as described in Channel configuration.
Step 3: Confirm installation
Check that:
- The app appears as installed in App Management.
- The app configuration page opens without errors.
- After channel setup, Send RCS Message (or your tenant's equivalent Gupshup RCS service name) appears when you add an App block in Program Designer.
If the configuration page stays blank, check that your network can reach Gupshup's integration host for your environment. Contact your Gupshup or Responsys administrator if the issue persists.
Optional: Uninstall the app
Before uninstalling, update or deactivate programs that still use the Send RCS service so those programs do not fail at runtime.
- Delete or unconfigure all RCS channels in app configuration, following the deletion procedure in Channel configuration.
- Uninstall the app from App Management using Oracle's standard uninstall flow.
What's next
- Channel configuration — Connect your HSM Account ID and password, and name your RCS channel.
- Send message via campaign — Configure and run template or free-form sends in Program Designer.
Updated about 4 hours ago