Introduction

What is Bot Studio

Bot Studio is a Low code/No code platform which allows you to design conversational flows and automate conversations using a chatbot.

Use of Bot Studio

Bot Studio allows you to design an automated conversational journey for a set use case for a customer who is reaching out to the business for some sort of communication.

For instance: You want to help users in placing an order and converse with them to increase the chances of sales when the user is present on your website. To solve the problem, you can deploy a chatbot on your website which can help customers in knowing about an item, get help in placing an order, etc.

To design such types of conversations, a Bot Studio is required.

The scope of Bot Studio is vast. A few are mentioned below:

  • Automating a lead generation use case.
  • Sending marketing campaigns
  • Pre-sales, Post sales support
  • Customer support

Elements of Bot Studio

  1. Nodes
  2. Starting Node
  3. Save Button
  4. Save & Deploy
  5. Manage API
  6. Manage Variable
  7. Additional Language support

These elements are discussed further.