Error and status messages

Error code

Description

1001 - Last mapped bot and sender details mismatched

It occurs if your Access API app is not Live yet and you are using the sandbox mode to send a template message.

To receive messages from your Access API app in sandbox mode, you must first send a WhatsApp message (proxy YourAppName) to the Gupshup proxy phone number (+917834811114).

1002 - Number does not exist on WhatsApp

The phone number you sent the message to is not registered on WhatsApp.

1003 - Unable to send message | Check your wallet balance

Message sending failed because of insufficient balance.

1004 - Message sending failed as user is inactive for session message and template messaging is disabled.

You have disabled template messaging for your app, and the user is not active for a session.

1005 - Message sending failed as user is inactive for session message and template did not match

The message is not a template message, and the user is not active for a session.

1006 - Message sending failed as user is inactive for session message and not opted in for template message

The user is not opted-in, and the user is not active for a session.

1007 - Message sending failed as user is inactive for session message, not opted in for template message and template did not match

The message is not a template message, the user is not opted-in and not active for a session.

1008 - User is not Opted in and Inactive

The user is not opted-in and not active for a session.

1010 - Invalid Media URL

It occurs if your Access API app is not Live yet and you are using the sandbox mode to send a message.

A sandbox Access API app is limited and only supports sending media messages given here.

1011 - Invalid Media Size

The size of the media file is not supported.


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