Error and status messages

Error codeDescription
1001 - Last mapped bot and sender details mismatchedIt occurs if your Access API app is not Live yet and you are using the sandbox mode to send a template message.

To receive messages from your Access API app in sandbox mode, you must first send a WhatsApp message (proxy YourAppName) to the Gupshup proxy phone number (+917834811114).
1002 - Number does not exist on WhatsAppThe phone number you sent the message to is not registered on WhatsApp.
1003 - Unable to send message | Check your wallet balanceMessage sending failed because of insufficient balance.
1004 - Message sending failed as user is inactive for session message and template messaging is disabled.You have disabled template messaging for your app, and the user is not active for a session.
1005 - Message sending failed as user is inactive for session message and template did not matchThe message is not a template message, and the user is not active for a session.
1006 - Message sending failed as user is inactive for session message and not opted in for template messageThe user is not opted-in, and the user is not active for a session.
1007 - Message sending failed as user is inactive for session message, not opted in for template message and template did not matchThe message is not a template message, the user is not opted-in and not active for a session.
1008 - User is not Opted in and InactiveThe user is not opted-in and not active for a session.
1010 - Invalid Media URLIt occurs if your Access API app is not Live yet and you are using the sandbox mode to send a message.

A sandbox Access API app is limited and only supports sending media messages given here.
1011 - Invalid Media SizeThe size of the media file is not supported.