Error and status messages
| Error code | Description |
|---|---|
1001 - Last mapped bot and sender details mismatched | It occurs if your Access API app is not Live yet and you are using the sandbox mode to send a template message. To receive messages from your Access API app in sandbox mode, you must first send a WhatsApp message (proxy YourAppName) to the Gupshup proxy phone number (+917834811114). |
1002 - Number does not exist on WhatsApp | The phone number you sent the message to is not registered on WhatsApp. |
1003 - Unable to send message | Check your wallet balance | Message sending failed because of insufficient balance. |
1004 - Message sending failed as user is inactive for session message and template messaging is disabled. | You have disabled template messaging for your app, and the user is not active for a session. |
1005 - Message sending failed as user is inactive for session message and template did not match | The message is not a template message, and the user is not active for a session. |
1006 - Message sending failed as user is inactive for session message and not opted in for template message | The user is not opted-in, and the user is not active for a session. |
1007 - Message sending failed as user is inactive for session message, not opted in for template message and template did not match | The message is not a template message, the user is not opted-in and not active for a session. |
1008 - User is not Opted in and Inactive | The user is not opted-in and not active for a session. |
1010 - Invalid Media URL | It occurs if your Access API app is not Live yet and you are using the sandbox mode to send a message. A sandbox Access API app is limited and only supports sending media messages given here. |
1011 - Invalid Media Size | The size of the media file is not supported. |
For any other error code, click here.
Updated 10 months ago