Error Codes

Error Code	Description	Error Handling
100	UNKNOWN ERROR HAS OCCURED	No immediate solution, please contact customer support team
101	PARAMETER MISSING	Parameter name received in your response is missing in API request, please add this parameter and resend request.
102	AUTH FAILED	Authentication failed due to invalid UserID or password. Please check UserID and password or contact support team for further assistance.
103	USER DOESNT EXIST	Authentication failed as UserID provided by you does not exist in our system. Please contact support for further details.
104	USER DISABLED	Your account is currently disabled. Please contact support for further details.
105	INVALID PH	The Phone Number provided by you is invalid, if you are an Indian customer either pass 10 digit number or if it is 12 digit it should start with +91
106	METHOD NOT SUPPORTED	This method is not supported for your account, please contact support team to enable it.
107	VERSION UNKNOWN	You have passed invalid version in request. Please specify version as "1.0" or "1.1".
108	INVALID MASK	You have passed invalid Mask in request. A valid mask is either a 10-digit number or a alpha-numeric string of length less than or equal to 8 characters which does not contain: "@~`!#$%%^&*()\|;':[]{},<>?/
109	INVALID DND	You have passed invalid DND parameter in request, valid values for DND parameter's are "true" and "false".
110	MASK NOT ALLOWED	Only preconfigured masks are allowed. The mask provide by you in request is not in the list of your preconfigured masks. Please contact customer care to enable it.
111	INVALID FORMAT	The uploaded compressed file format is not supported. The supported formats are zip and 7zip.
112	PH ENTRY NULL	Phone number in your uploaded file's phone number column is empty, Please upload valid phone number. If you are an Indian customer either pass 10 digit number or if it is 12 digit it should start with +91.
113	MSG LENGTH EXCEEDED	Your Message Parameter's length exceed than allowed message length, Please contact customer support team for more information.
114	NON ASCII CHARS	You passed parameter that contains non ASCII characters. Non ASCII characters are not supported.
115	INVALID FILE TYPE	The filetype parameter does not match with the uploaded file extension. Please reverify the file.
116	INVALID TS	The timestamp provided by you in request is not valid. Please resent the request with valid timestamp.
117	BAD REQUEST	Operation timed out. File upload failed, please retry or please contact support team for further assistance.
118	INVALID URL	You have passed invalid URL parameter in request. Please provide a valid URL.
119	INVALID CELLTYPE	One of the header like Quick Reply or Date variable column's cell type is Numeric. We expect the cell type to be Text. Please change column type to text.
120	INVALID FILE EXT	The file extension of your uploaded file is invalid. Please specify a valid file extension, viz. xls, csv, 7z or zip.
121	FILE MISSING	The file to be uploaded is missing. Please upload the required file.
122	INVALID PORT	The port parameter in your request is invalid. It should be a valid integer.
123	INSUFFICIENT BALANCE	Your account does not have sufficient credits to post this message. Please recharge your account.
124	VALIDITY EXPIRED	Validity of your SMS pack has expired . You are not allowed to send messages now. Please recharge your account.
125	SYSTEM MAINTAINANCE	Our systems are currently under maintenance. Your request will be resubmitted automatically after the maintenance is over.
126	INVALID VCARD FORMAT	Invalid VCARD format. The message does not match a valid VCARD format. In case, you are not trying to send a VCARD, Please contact Customer Support
127	IP NOT ALLOWED	Your IP address does not have permission to send messages. Please contact Customer Support for further assistance.
128	HEADER MISSING	The first row of the file should contain headers. Please see the sample file for details.
129	BAD CSV	Error in Parsing CSV File. Possibly an unescaped quote. Kindly upload a valid CSV file.
130	INVALID RESP FORMAT	The output response format in passed in request is not supported currently. Kindly refer the api documentation for supported response formats.
131	INVALID MSG TYPE	The message type mentioned is invalid. Please contact support team for further assistance.
132	AUTH SCHEME NOT SUPPORTED	This Authentication scheme mentioned in request is not supported. The valid auth schemes are "PLAIN" and "TOKEN".
133	INVALID FLASH FORMAT	Invalid Flash Message format. Kindly refer the API documentation for valid flash message formats or contact Customer Support.
134	MSG TYPE NOT SUPPORTED FOR THIS PHONE	The message type mentioned is not supported on this phone. Please contact support team for further assistance.
135	BAD CAUSEID	The cause ID provided by you is invalid. Please provide a valid cause ID of type long.
136	INVALID ENTITY TYPE	The entity type provided by you is invalid. Please provide a valid entity type.
137	CDMA FOR UNICODE	The phone number provided by you is a CDMA number which is not supported for the message type UNICODE_TEXT.
138	INVALID MSGID	The message Id provided by you is invalid. Please provide a valid positive alpha numeric values.
139	INVALID PARAMETER	The specified value for the parameter %s is invalid.
140	INVALID TOKEN	The token provided by you is invalid or expired. Please provide a valid token.
141	WORKING HOURS EXPIRED	Cannot post outside your working hours. please post message in working hour.
142	INTL PHONE NOT ENABLED	Sending messages to International phones is not enabled on your account. please contact support team for further assistance.
143	MASK NOT EXIST	Mask not given and also no default mask exist for your group. please contact support team for further assistance.
144	STATS FILE UNAVAILABLE	The statitics file for the given date is unavailable. Please contact support for more information.
145	SERVICE UNAVAILABLE	This feature is not available for your account. Please contact support for more information.
146	CREATE GROUP NAME UNAVAILABLE	Could not create group as the name specified is already in use.
147	NO GROUPS FOUND FOR STATUS RANGE	No groups found for the given status. please contact support team for further assistance.
148	NO MASKS FOUND	No masks found for your account. Please contact support team for further assistance.
149	NO PREPAID ACC DETAILS	You are not a prepaid subscriber.
150	BULK MSG DETAILS FILE UNAVAILABLE	The requested file is unavailable. Please contact support team for further assistance.
151	MANAGE MASK DELETE ENTITY MASK REFERENCE	Can not delete the mask since it is associated with at least one group.
152	MANAGE MASK EDIT ENTITY MASK REFERENCE	Can not edit the mask since it is associated with at least one group.
153	CREATE MASK ALREADY EXISTS	Can not create the mask since it already exists.
154	CREATE MASK PENDING FOR APPROVAL	Can not create the mask since it is already sent for approval.
155	CREATE MASK ALREADY EXISTS DISABLED	Can not create the mask since it already exists but is disabled. Please enable the mask.
156	CREATE MASK ALREADY EXISTS REJECTED	Can not create the mask since it has been rejected. Please use some other mask.
157	GROUP NOT ENABLED	Cannot process the request since the group is not enable. Please contact support team.
158	EDIT MASK ALREADY EXISTS REJECTED	Can not edit the mask since the new mask specified has been rejected. Please use some other mask.
159	EDIT MASK ALREADY EXISTS DISABLED	Can not edit the mask since it already exists but it is disabled.
160	EDIT MASK PENDING FOR APPROVAL	Can not edit the mask since the new mask specified is already sent for approval.
161	EDIT MASK ALREADY EXISTS	Can not edit the mask since the new mask specified already exists.
162	MANAGE GROUP SAME STATUS	The group is with the same status as requested.
163	PHONE NOT SUBSCRIBED	The specified phone number is not subscribed to any of the groups.
164	INVALID PARAMETER ENABLE	The enable settings parameter has an invalid value.
165	INVALID PARAMETER DISABLE	The disable settings parameter has an invalid value.
166	NON RESELLER ACCOUNT	Create or Modify user action not allowed.
167	INVALID PIN	The pin code provided by you is invalid. The pin code should be a four-digit integer value.
168	INVALID BUSINESS TYPE	The business type provided by you is invalid. The valid business types are FINANCE, REAL_ESTATE, EDUCATION, HEALTH, CONSUMERGOODS_AUTOMOBILES, COMMUNICATION_BROADCAST_ENTERTAINMENT_IT, TOURISM_LEISURE
169	INVALID BOOLEAN	The given parameter should be Boolean, either TRUE or FALSE.
170	RESTRICTED MASK	The mask name, provided by you, is restricted. Please use some other name.
171	ACTION NOT ALLOWED	You are not allowed to perform this action. Please contact support team for further assistance.
172	INVALID MASK FOR USER	The mask provided by you does not exist or is pending for approval for the user. Please contact support team for further assistance.
173	ALL ENTRIES FAILED	For the transaction ID all the entries failed. Please contact support team for further assistance.
174	DUPLICATE EMAIL	Login ID provided by you is already registered with us. Please try different login ID.
175	SERVICE DISABLED	The given service is disabled for you. Kindly get the service enabled before using this action.
176	NO USERS FOUND FOR RESELLER	No users found for the given reseller. please contact support team for further assistance.
177	NO ENTRIES FOUND FOR TRANSACTION ID	No entries found for the given transaction ID. please contact support team for further assistance.
178	INVALID ISINTL	Invalid parameter value for ISINTLPHONE parameter valid values are "true" and "false".
179	ACCOUNT DOES NOT EXIST	Reseller does not contain the account ID provided by you. Please contact support team for further assistance.
180	INVALID GROUP	The group provided by you is not a valid group. Please contact support team for further assistance.
181	GROUP ALREADY EXIST	The group provided by you is already exists for the user. please provide another group or contact support team for further assistance.
182	INSUFFICIENT WORKING HOURS	This request cannot be processed within your working hour preference. Please contact support team for further assistance.
183	POST BEFORE START TIME	Cannot process the request before your working start hour. Please contact support team for further assistance.
184	INVALID DATE	The date parameter is not valid. please provide valid date
185	DATA TOO LONG	The value for the given parameter is too long. Please contact support team for further assistance.
186	INVALID INSTA PACK	The Insta pack either does not exist or is in pending state. Please choose a valid approved Insta pack.
187	INVALID TIME WINDOW	Current time is not in any of the time windows for the selected Insta pack. Try again later.
189	INSTA PACK VALIDITY EXPIRED	The validity for the selected Insta pack has expired.
190	MULTIPLE POST WITHIN A MINUTE	Only one post is allowed per minute for every Insta pack.
191	SINGLE BATCH SIZE EXCEEDED	Batch size exceeded for this Insta pack.
192	TIME WINDOW BATCH SIZE EXCEEDED	Batch size exceeded for the current time window for this Insta pack.
193	DAY BATCH SIZE EXCEEDED	Batch size exceeded for today for this Insta pack.
194	INSTA PACK INSUFFICIENT BALANCE	Batch size exceeded for today for this Insta pack.
195	CONFLICTING NO PREFIX	International masks cannot be prefixed. Please set noPrefix parameter to true or use any other mask.
196	START LIMIT PARAMETERS MISSING	The parameters start and limit are required. Please resend request.
197	ACTION NOT ALLOWED FOR POSTPAID USER	Postpaid accounts can not be recharged with a prepaid rate plan.
198	CREDITS ALREADY APPROVED	Payment has been already approved for this rate plan.
199	KEYWORD ACTIVE FOR SOME OTHER USER	The keyword is cannot be granted as it is already active for some other user.
200	APP NOT ALLOWED	Invalid App trying perform this action. Please contact customer care for further assistance.
201	INVALID APP USER	You are not valid user to perform this action on behalf of App.
202	PAYMENT FAILED	Error approving Payment for this rate plan. please contact customer care for further assistance.
203	INSUFFICIENT BALANCE PRIORITY	Priority message was not sent due to balance being insufficient for Priority Messaging. Please charge your account with more credits and try again.
204	RECHARGE NOT ALLOWED	Recharge with this rate plan is not allowed.
205	INVALID INTERCONNECT TYPE	The InterConnect type mentioned is invalid.
206	NO ACCOUNT FOUND	No account found for user ID provided by you. please contact customer care.
207	USER USED DEMO PACK	You have already taken demo pack. Please contact customer care.
208	PHONE IN USE	This mobile number is already in use for other account.
209	XLSUPLOAD STATUS ERROR	Error getting the XlsUpload status for the given cause ID, Please contact customer care.
210	NO MESSAGE STATS FOUND	No message stats details found for cause ID the given cause ID. Please contact customer care.
211	MESSAGE SUMMARY NOT FOUND	No message stat summary found for cause ID the given cause ID. Please contact customer care.
212	PAPA SWITCH NOT ALLOWED	You have large number of credits in your existing pack. Your existing pack and the pack you are trying to recharge with have different SLAs and properties. To recharge with the same pack, please use up your existing credits, and then recharge.
213	PAPA SWITCH WITH PENDING TX NOT ALLOWED	You are not allowed to buy the given pack with a new SLA as your last transaction is still pending. If you wish to cancel that transaction or still buy this pack please contact customer care.
214	DUPLICATE MOBILE NUMBER	The specified mobile number is in use. Please specify a different mobile number or please contact customer care.
215	INVALID OPPORTUNITY SIZE	The opportunity size mentioned is invalid.
216	INVALID CLOSURE STAGE	The closure stage mentioned is invalid.
217	INVALID EXPECTED DATE OF CLOSURE	The expected date of closure mentioned is invalid.
218	RECHARGE NOT ALLOWED FOR DEMO	You are already a customer and consumed demo pack, not allowed to recharge with demo pack again.
219	PENDING RECHARGE LIMIT EXCEEDED	You are not allowed to recharge as PENDING recharge limit has been exceeded. If you wish to cancel that transaction or still buy this pack please contact customer support.
220	PAPA SWITCH WITH SCHEDULED NOT ALLOWED	You are not allowed to buy recharge of different SLA because you have scheduled messages to be sent. If you wish to cancel that transaction or still buy this pack please contact customer support team.
221	TRANSFER CREDIT NOT ALLOWED	Transfer credit is not allowed for the your account. please contact customer support.
222	INSUFFICIENT BALANCE FOR TRANSFER	You are not allowed to transfer amount larger than the your account balance (insufficient credits).
223	DUPLICATE POST	Your post request is exactly same as previous and hence has been rejected. If you still want to post please contact customer service.
224	INVALID CAUSEID TO CANCEL	The specified transaction id can not be cancelled. Its either never scheduled, still being processed or already cancelled.
225	INVALID RATE PLAN	The Rate Plan allotted to your account is invalid. please contact customer service.
226	NO PACK VISIBLE	No packs are visible to recharge for your account. Please contact customer service.
227	TRANSFER TO SUBACC NOT ALLOWED	Transfer/Withdraw credit is not allowed for the user ID you provided to/from the mentioned customer ID.
228	TRANSFER TO DIFF SLA NOT ALLOWED	Transfer/Withdraw credits not allowed to/from different SLA holder.
229	RECHARGE NONSWITCHABLE PENDING PAYMENT	You are not allowed to recharge because there is a pending payment for a pack which is not switchable. Please contact customer service.
230	KYC CHECK REQUIRED	Your KYC documents verification is required. Please contact service for document verification.
231	BANNED API	Dear Customer, there is a major price re-structure across carriers which has impacted both Trans and Promo SMS credit balance of your account. Please reach out to your relationship manager, we will be happy to assist you with your new credits and enable the account.
232	COUNT MISMATCH MSG IDS	Count of phone numbers and count of message IDs do not match. please retry the request or contact customer service.
233	MAX PHONES EXCEEDED	You have passed more phone numbers than allowed in this request. Please contact customer service to know your max phone number limit in request.
234	FILE NOT PARSEABLE	Not able to parse contents of file. please check the file content or contact customer service for further assistance.
235	SLA NOT SWITCHABLE	You are not allowed to switch from the given SLA.
236	FILE TOO BIG	Please upload file of size less than the your max size limit, contact customer service for max size of file.
237	DUPLICATE MOBILE NUMBER IN POST	Duplicate Mobile numbers were found in the post.
238	INVALID HEADER	The column-names is invalid. Please see the sample file for details.
239	MASK PENDING FOR APPROVAL	Can not complete the action since the provided mask is sent to approval.
240	MASK DISABLED	Can not complete the action since the provided mask already exists but is blocked. Please contact customer service for further assistance.