Set Up Ice Breakers

  • Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
  • Only first time users are able to view and interact with Ice Breakers.
  • A maximum of 4 questions can be set as Ice Breakers.
How Ice Breakers appear on Instagram

How Ice Breakers appear on Instagram

Setting Ice Breakers

  • After linking your Instagram business account with Gupshup, App Settings will appear.
  • Go to the Instagram Settings tab.
  • Click Edit under Ice Breakers.
  • Enter the first question you wish to add as an Ice Breaker.
  • Click Add Ice Breaker to enter another Ice Breaker. Click the delete icon to remove an Ice Breaker.
  • Click Save. Ice Breakers will now start appearing for first time users in your linked Instagram account's DM.

Adding Locales

  • If you wish to have another set of Ice Breakers for a specific region, click Add Locale.
  • From the Locale dropdown menu, select the region.
  • Enter Ice Breakers for that region. Click Save. The corresponding Ice Breakers will start appearing for first time users located in that region.

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For regions you don't specify, the default Ice Breakers set earlier will appear for first time users.

Deleting Ice Breakers

  • If you wish to delete any Ice Breaker, click the delete icon next to it and click Save.
  • If you wish to delete all Ice Breakers, click Delete All at the bottom left corner of the dialog box.