Set Up Ice Breakers
- Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
- Only first time users are able to view and interact with Ice Breakers.
- A maximum of 4 questions can be set as Ice Breakers.
![How Ice Breakers appear on Instagram](https://files.readme.io/2cd6422-3bc18d41-1362-4031-900c-67ec04d09a39.jpg)
How Ice Breakers appear on Instagram
Setting Ice Breakers
- After linking your Instagram business account with Gupshup, App Settings will appear.
- Go to the Instagram Settings tab.
- Click Edit under Ice Breakers.
![](https://files.readme.io/9b32af6-13-2.png)
- Enter the first question you wish to add as an Ice Breaker.
- Click Add Ice Breaker to enter another Ice Breaker. Click the delete icon to remove an Ice Breaker.
- Click Save. Ice Breakers will now start appearing for first time users in your linked Instagram account's DM.
![](https://files.readme.io/b658ed1-14-5.png)
Adding Locales
- If you wish to have another set of Ice Breakers for a specific region, click Add Locale.
- From the Locale dropdown menu, select the region.
- Enter Ice Breakers for that region. Click Save. The corresponding Ice Breakers will start appearing for first time users located in that region.
![](https://files.readme.io/c6f4d7d-14-6.png)
For regions you don't specify, the default Ice Breakers set earlier will appear for first time users.
Deleting Ice Breakers
- If you wish to delete any Ice Breaker, click the delete icon next to it and click Save.
- If you wish to delete all Ice Breakers, click Delete All at the bottom left corner of the dialog box.
Updated 8 months ago