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WhatsApp Self Serve Platform
Overview
Before you begin
APIs
What is an API?
Quickstart: Create your first "Access API" app
Webhooks
What is a Webhook?
Webhook key points
Set Webhook/ Callback URL
Inbound messages
What is an inbound message?
Types of payloads
Types of inbound messages
Text
Media
Interactive
Other
Inbound events
Types of inbound events
User events
System events
Message events
Billing events
Subscriptions and notifications
Outbound messages
Template messages
Session messages
Interactive Messages
Authentication Template
Outbound Reactions
Mark Messages as Read
Error and status messages
API reference
Bot Platform
Gupshup's Bot Building Platform
WhatsApp Business
Before we begin
Signup process
Publish your bot on WhatsApp
Message Types: Outbound (Templates)
Message Type: Outbound (free form)
Message Type: Inbound
Instagram
Guidelines and compliances
Before you begin
Publish your bot on Instagram
Message Types: Outbound
Features and Limitations
FAQs
Facebook Messenger
Overview
Prerequisites
Compliance and guidelines
Publish your bot on Messenger
Message Types: Inbound
Message Types: Outbound
Telegram
Overview
Message Types: Inbound
Technical Specifications
Compliance and Guidelines
Publish Your Bot on Telegram
Message Types: Inbound Messages
Message Types: Outgoing
LINE
Overview
Features and Technical Specifications
Compliance and Guidelines
Publish Your Bot on Line
Limitations and Regulations
Message Type: Inbound
Message Types: Outbound
GIP Widget
Publish Your Bot with GIP Widget
Message Types: Inbound
Message Types: outbound
Viber
Overview
Features and Technical Specifications
Compliance and Guidelines
Publish Your Bot on Viber
Message Types: Inbound
Message Types: Outbound
Web Widget
Overview
Publish Your Bot with Web Widget
Message Types: Inbound
Message Types: Outbound
FAQs
PubNub
Overview
Publish Your Bot on PubNub
Message Types: Inbound
Message Types: Outbound
Twilio
Overview
Publish Your Bot on Twilio
Message Types: Outbound
Message Types: Inbound
Smooch
Overview
Publish Your Bot on Smooch
Slack
Twitter
Google Chat
Cisco Webex Teams
SMS Gupshup
Workplace
Dialogflow
Gupshup's Proxy Bot
IDE Bot Builder
Different objects sent to the bot
Bot Studio
Introduction
How do the Elements of Bot Studio Work Together?
Nodes
Message Nodes
Text Node
Image Node
Reply Node
List Node
Quick Reply
Carousels
Document Node
Video Node
Message Template
Action Nodes
Wait for Event
Condition Node
Code Node
API Node
Call & Return Node
Agent Transfer Node
Delay Node
AI Node
Goal Node - Beta
CDP Goal Node - Beta
Dynamic Image URL Node
Prompts
Controls on Bot Studio Canvas
Journey Templates
Multi-Journey - User Journeys
Default Journeys
Configuration Journey
How to trigger a User Journey
Save, Save & Deploy
Manage API
Manage Variables
Campaign Journey
Ad Journey
Multilingual Support
FAQs of Bot Studio
Beta Features on Journey Builder
Gupshup Integration Platform
Getting Started
Step 0: Create an Account
Step 1: Create a Folder
Step 2: Create a Journey
Top Use-cases
Link Shopify App with you Gupshup Account
Understanding Platform UI
Landing Page UI
Journey Configuration Manager
History, connections, versions, and settings
Customized Transaction Table
Terminologies
Journeys
Triggers
Actions
Connection
Comments
Business Logic and Conditions
If Condition
If Condition using OR operator
If Else Condition
Foreach Loop
Try Catch
API Management
API Management Terminologies
A Journey for API Management Implementation
Creating an API
Pre Built Journey
Stop Journey
Logger
Callable Journey
Data Masking
Integrations
Zoho CRM
Getting Started
Step 1: Installation
Step 2: Authorisation
Step 3: Channel Setup
Working with Extension
Two Way WhatsApp Messaging
Sending Bulk WhatsApp Messages
Automation Workflows
Receive Notifications for Incoming Messages
Limitations
HubSpot CRM
Getting Started
Step 1: Installation
Step 2: Setup Configuration
Step 3: Gupshup CRM Card
Send Template Messages
Two Way WhatsApp Messaging (Session Messaging)
Bulk Messaging using Workflows
FAQs
Salesforce CRM
Getting Started
Step 1: Installation
Step 2: Setup Configuration
Step 3: Channel Setup
Step 4: Setup Two-way Communication
Feature #1: Personalised Template Messaging
Feature #2: Live Chat
Feature #3: Bulk Messaging
Feature #4: Campaigns
Feature #5: Service Cloud
Limitations
Salesforce Marketing Cloud
Installation
Usage video
WooCommerce
Installation
Setup Configuration
Workflows
Trigger Types
Dashboard Analytics
Zoho Recruit
Getting Started
Step 1: Installation
Step 2: Channel Setup
Step 3: Callback URL
#1 Template Messaging
#2 Two-way Messaging
Zoho Desk
Getting Started With Zoho Desk
Step 1: Installation
Step 2: Configure Self-Client
Step 3: Channel Setup
Features
Freshdesk
Installation
Setup Configuration
Feature #1: Template Messaging
Feature #2: Live Chat
Feature #3: Send WhatsApp message on ticket updates
Video Guide
Oracle Responsys
Installation
Setup Configuration
WhatsApp in Program Designer
Real Time Delivery Reports
Limitations
Auth0
WhatsApp Setup
Zapier - Gupshup for Business
Configuration Assistant
Console Self-Serve
Self-Serve
Enterprise / Console Enterprise
Gupshup SMS APIs
Introduction
Getting Started
Send Messages to Single Number
Send Messages to Multiple Numbers
Send Multiple Messages to Multiple Numbers
Send Messages to International Numbers
Link Tracking
Retrieve Zone Information
Two Factor Authentication
Real Time Delivery Reports
Setting a Response SMS to Marketing Call-to-Actions
Error Codes
Sample Code
Gupshup Enterprise SMS
Introduction
Supported Browsers
Dashboard
SMS Delivery Summary
SMS Message Usage Statistics
Account Information
Recent Activity
Notification
What's New
SMS
Download Daily Reports
Sending simple text messages
Sending group text messages
Creating groups
Bulk Upload
Types of text messages
Voice
Masks Sender ID
Keywords
Account Settings
Enabling SMS Settings
DLT Template
Gupshup RCS API
Introduction
Getting Started
RBM Agent (Bot)
RCS Template
Upload Media
Send RCS Message
User Replies and Callbacks
RCS Client
RCS Message Elements
Gupshup Click to Call (C2C)
Introduction
Getting Started
Call through Click to Call
Get Plan ID
Get Allocated Numbers
Get Agent
Make a call
Gupshup Outbound Call (OBD)
Introduction
Getting Started
Make a Outbound Call
Upload Sound File
Upload Phone Book
Place Outbound Call
Get Outbound Call List
Delete Outbound Call
Update Outbound Call Status
Add Calls to Outbound Call
Update Outbound Calls
Gupshup Inbound Call (IBD)
Introduction
Getting Started
Create an Inbound call flow
Get Plan ID
Allocate number to Agent
Get Queue Information
Get Agent Softphone Details
Gupshup Inbound Call Center (IBDCC)
Introduction
Getting Started
Create and Inbound Call Center call flow
Get Available Numbers
Define Agent
Allocate Number to Agent
Get Queue Information
Get Agent Softphone Details
FAQs
Bot Studio FAQs
Zoho CRM FAQs
Integration Platform as a Service (IPaaS) FAQs
Whatsapp Self Serve FAQs
General
Session & Template Messaging
User Management
Setup & Going Live
Access API
Customer Support tool
Partnership
Campaign Manager FAQs
Top Use-cases
Suggest Edits
Link Shopify App with you Gupshup Account
Updated 6 months ago
