Request Welcome
Businesses can be notified by a webhook whenever a WhatsApp user opens a chat with you for the first time. This can be useful if you want to reply to these users with a special welcome message of your design.
Welcome Messages are great for service interactions, such as customer support or account servicing. For example, you can embed a WhatsApp button on your app or website. When users tap the button, they will be redirected to WhatsApp where they will receive a welcome message that provides context on how they can interact with you.
![Preview of a Welcome Message](https://files.readme.io/d107677-Screenshot_2024-05-14_at_5.20.48_PM.png)
Preview of a Welcome Message
User receives your welcome message
{
"app": "<APP_NAME>",
"phone": "<APP_PHONE_NUMBER>",
"timestamp": 1712046854895,
"version": 2,
"type": "message",
"payload": {
"id": "<MESSAGE_ID>",
"source": "<PHONE_NUMBER>",
"type": "request_welcome",
"sender": {
"phone": "<SENDER_PHONE_NUMBER>",
"name": "<SENDER_NAME>",
"country_code": "<SENDER_COUNTRY_CODE>",
"dial_code": "<SENDER_DIAL_CODE>"
}
}
}
Other Reference
Welcome Messages is a subset of the Conversational Components. Dive into the specifics by visiting Conversational Components: Welcome Messages for a comprehensive overview.
Updated 3 months ago