Step 3: Channel Setup

Don't have a Gupshup Account yet?

Get Started today: https://www.gupshup.io/contact-us

Already using Gupshup?

At Gupshup, we onboard our clients on 3 kinds of Accounts, based on their needs and use-cases. They are:

1. Console Self-Serve
2. Self-Serve
3. Enterprise / Console Enterprise

NOTE: If you are not aware of the type of Gupshup account you are using, please check out the following documentation: https://docs.gupshup.io/docs/integration-configuration-assistant

Now that you might be aware of the type of account you are using, let's move forward.

Configure a Gupshup Enterprise / Console Enterprise Account

If you have a Gupshup Enterprise account, please head over to Channel config page and begin with creating a channel first.

On clicking Enterprise button in Channel config screen, we will get to see the following fields which we need to fill up correctly :

1. Channel Name: Give any random name to your channel
2. User Name: Use the HSM Account ID shared by the Gupshup team over Email during account activation.
3. Password: Use the HSM Account Password shared by the Gupshup team over Email during account activation.
4. WhatsApp No.: A Verified Business Phone Number, to test sending of messages, you must have a Verified Business Phone Number linked to your account.
5. Domain: Select the domain based on your current location.

Once you enter the above mandatory details, select all features you want to enable by clicking on respective checkbox. [ Basically, we trying to enable some features by hitting the checkbox and submitting the configuration. We will make it clear what these features are all about in the Features document ]
At last, click on Submit button to save configuration details.

Configure Gupshup Self-Serve / Console Self-Serve Account

If you have a Gupshup Self-Serve account, please enter the following details and click submit button to save configuration. You need to choose the "Self-Serve" tab for configuring the integration.

Following details are needed to configure the extension to use a Self-Serve account

• App Name
• App ID (WABA ID)
• API Key
• Business WhatsApp Number(WABA number)

In case you are facing trouble in retrieving these details, please follow the documentation below:

• Console Self-Serve Accounts: https://docs.gupshup.io/docs/configure-console-self-serve-integration
• Self-Serve Account: https://docs.gupshup.io/docs/configure-self-serve-integration

Once you enter the above mandatory details, select all features you want to enable by clicking on respective checkbox. [ Basically, we trying to enable some features by hitting the checkbox and submitting the configuration. We will make it clear what these features are all about in the Featuresdocument ]