Message Type: Inbound
If you use WhatsApp for two-way conversation, incoming messages are transmitted to you in real-time.
The following WhatsApp components are available for customers to send you messages:
Text
{
"type": "txt",
"text": "Hi",
"id": "ABEGkZE3N4NjAhAMjZIZWjB1i1-3KLlc4pZ9"
}
Image
{
"type": "image",
"text": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/748b4597-6fcc-4850-b0b9-5d2ea2bfa462",
"url": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/748b4597-6fcc-4850-b0b9-5d2ea2bfa462",
"mediaId": "748b4597-6fcc-4850-b0b9-5d2ea2bfa462",
"id": "ABEGkZE3N4NjAhCHEUpPvNn722Vud3VagFOt"
}
Audio
{
"type": "audio",
"text": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/59e406a6-d9a8-4686-8ffe-6af25c93eaa1",
"url": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/59e406a6-d9a8-4686-8ffe-6af25c93eaa1",
"mediaId": "59e406a6-d9a8-4686-8ffe-6af25c93eaa1",
"id": "ABEGkZE3N4NjAhCgRWUcVsImwcs6dAHX-rx6"
}
Video
{
"type": "video",
"text": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/247a54a1-a345-4b1f-8309-99a2f1715c9e",
"url": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/247a54a1-a345-4b1f-8309-99a2f1715c9e",
"mediaId": "247a54a1-a345-4b1f-8309-99a2f1715c9e",
"id": "ABEGkZE3N4NjAhB3POBK_13mI6Vf8J_AZHCe"
}
File
{
"type": "file",
"text": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/66f4f495-de40-47f3-9ab2-f83677433fbd?fileName=Adobe Scan Aug 17, 2022.pdf",
"url": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/66f4f495-de40-47f3-9ab2-f83677433fbd?fileName=Adobe Scan Aug 17, 2022.pdf",
"mediaId": "66f4f495-de40-47f3-9ab2-f83677433fbd",
"id": "ABEGkZE3N4NjAhBMRnV0v9NW_D4uXKPwHw6Q"
}
Stickers
{
"type": "video",
"text": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/d7bfdb7f-a585-414d-8464-2f9692a0274a",
"url": "https://qa-filemanager.gupshup.io/fm/wamedia/wabot1/d7bfdb7f-a585-414d-8464-2f9692a0274a",
"mediaId": "d7bfdb7f-a585-414d-8464-2f9692a0274a",
"id": "ABEGkZE3N4NjAhAV6jgNp8OA4RkYyDmblZE_"
}
Contact
{
"type": "contacts",
"id": "ABEGkZE3N4NjAhCpdlP1H_FEf3dxILjSbdqy"
}
Location
{
"type": "location",
"text": "https://www.google.com/maps/?q=19.2795702,73.0805964",
"latitude": "19.2795702",
"longitude": "73.0805964",
"id": "ABEGkZE3N4NjAhDtnAhgmyJrMK1yAVHCvpQI"
}
Interactive reply
{
"refmsgid": "9801910a",
"type": "txt",
"text": "Apple 1",
"id": "ABEGkXiUJ0MSAgo-sNZ0wjEO1IS8",
"postbackText": "DEFAULT_QR"
}
Interactive list reply
{
"refmsgid": "list1",
"type": "txt",
"text": "section 1 row 2 1",
"id": "ABEGkXiUJ0MSAgo-sKe59W7mE8mK",
"postbackText": "section 1 row 2 postback payload"
}
Order
{
"type": "order",
"from": "918435249197",
"id": "ABEGkYQ1JJGXAhDeNyXYCLGtpwJk8KLWKRmo",
"orderDetails": {
"catalogId": "6373780729363060",
"productDetails": [
{
"productId": "LAPTOP002",
"price": "290000",
"currency": "INR",
"quantity": "1"
}
]
}
}
Payment details
{
"type": "paymentDetails",
"id": "ABEGkXiUJ0MSAhC6MW7OFrUzk0SMhoVr_IHy",
"paymentReferenceId": "1652072171872"
}
Quoted messages
End users have the option of quoting messages to indicate that they are responding to them. The quote ID can be found in the end user's response.
Referral
When a customer clicks an advertisement on a platform like Facebook or Instagram that has a click-to-WhatsApp button and sends a message to your company, you get the following details about the advertisement along with the message:
- Whether a user clicked an advertisement or a post
- The advertisement's URL
- Facebook ID
Product question
The context of the inbound message contains details about the product if an end user asks you a question in a Product or Multi-product message.
Additional functionality
You can mark inbound messages as read in the WhatsApp API.
Updated about 1 year ago