Text
{
"app": "DemoApp",
"timestamp": 1580227766370,
"version": 2,
"type": "message",
"payload": {
"id": "ABEGkYaYVSEEAhAL3SLAWwHKeKrt6s3FKB0c",
"source": "918x98xx21x4",
"type": "text",
"payload": {
"text": "Hi"
},
"sender": {
"phone": "918x98xx21x4",
"name": "Andy",
"country_code": "91",
"dial_code": "8x98xx21x4"
}
}
}
User replies to your message
Users can respond to a specific message on WhatsApp. To understand the context of a message reply, we include the context object. The context object provides the Gupshup message-id(property: gsId
) of the message the user has replied to and the WhatsApp message-id(property: id
) of the original message.
The following payload is an example of an inbound message when a user replies to a business message.
{
"app": "DemoApp",
"timestamp": 1590854464792,
"version": 2,
"type": "message",
"payload": {
"id": "ABEGkYaYVSEEAgo-sMx1DoUoQJRW",
"source": "918x98xx21x4",
"type": "text",
"payload": {
"text": "hi"
},
"sender": {
"phone": "918x98xx21x4",
"name": "Jacob",
"country_code": "91",
"dial_code": "8x98xx21x4"
},
"context": {
"id": "gBEGkYaYVSEEAgnPFrOLcjkFjL8",
"gsId": "9b71295f-f7af-4c1f-b2b4-31b4a4867bad"
}
}
}
User clicks the button on a quick reply template message
When your customer clicks on a quick reply button, a response goes to your Webhook URL. Below is an example of the callback format.
To understand the context of a message reply, we include the context object. The context object provides the Gupshup message-id(property: gsId
) of the message the user has replied to and the WhatsApp message-id(property: id
) of the original message. In addition to this payload, the object provides the button text that the user clicked.
{
"app": "DemoApp",
"timestamp": 1590854464792,
"version": 2,
"type": "message",
"payload": {
"id": "ABEGkYaYVSEEAgo-sMx1DoUoQJRW",
"source": "918x98xx21x4",
"type": "quick_reply",
"payload": {
"text": "View Account Balance",
"type": "button"
},
"sender": {
"phone": "918x98xx21x4",
"name": "Gerald",
"country_code": "91",
"dial_code": "8x98xx21x4"
},
"context": {
"id": "gBEGkYaYVSEEAgnPFrOLcjkFjL8",
"gsId": "9b71295f-f7af-4c1f-b2b4-31b4a4867bad"
}
}
}
Updated 2 months ago