Zoho CRM
Gupshup WhatsApp Messaging for Zoho CRM
In this guide, we will talk about how you can Install, configure and send WhatsApp messages from Zoho CRM using our extension Gupshup WhatsApp Messaging for Zoho CRM
About Zoho CRM
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Gupshup WhatsApp Messaging for Zoho CRM
This Extension allows users to send and receive WhatsApp messages directly from Zoho CRM.
Use Zoho CRM to engage with customers through WhatsApp unobtrusively. Send text messages and multimedia to your leads, contacts, and customers from within Zoho CRM screens. Configure your Gupshup WhatsApp Business or Gupshup WhatsApp Self-Serve in Zoho CRM. Get your approved templates, send bulk messages, and apply formulas to your message templates.
Click here to install this extension from Zoho CRM Marketplace
Features:
- Send Pre-approved template messages
- Send Personalised Bulk WhatsApp Messages
- Chat with leads within Zoho CRM, Chat History
- Send Custom template messages
- Send Media Messages e.g. image, document and video files formats.
Supported file formats:
For Gupshup Whatsapp Enterprise Accounts:
Template media messages
| Type | Supported Content-types |
|---|---|
| Text | English and Unicode characters (max. 1024 characters) |
| Image | image/jpeg, image/png |
| Video | video/mp4 Note: Only H.264 video codec and AAC audio codec is supported. |
| Document | application/pdf |
Non-Template (Direct) messages
| Type | Supported Content-types |
|---|---|
| Text | English (max. 4000 characters) and Unicode characters (max. 1024 characters) |
| Image | Image image/jpeg, image/png |
| Video | video/mp4, video/3gpp Note: Only H.264 video codec and AAC audio codec is supported |
| Document | application/pdf, application/msword, application/vnd.ms-powerpoint, application/vnd.ms- excel, text/plain |
For Self-Serve Account
Note:- In Self-Serve account user can only send media messages from public URLs.
| Type | Supported Content-types | Size limit | Note |
|---|---|---|---|
| Text | Text content for the message. | Maximum characters supported: 4096. | - To include a URL preview in the message make sure the URL begins with http:// or https://. - For a URL to be previewed, the hostname is required, IP addresses are not considered. - If a text message has multiple URLs, only the first URL is previewed. |
| Image | image/jpeg, and image/png | Maximum file size: 5 MB | WhatsApp vertically crops images with the 1:91:1 aspect ratio: 800×418 pixels. To communicate effectively, design the image such that the crux information is at the center of the image. |
| Video | video/mp4, video/3gpp | Maximum file size: 16 MB | Only H.264 video codec and AAC audio codec is supported. |
| Document | Any valid MIME-type | Maximum file size: 100 MB |
Updated 7 months ago