In this guide, we will talk about how you can Install, configure and send WhatsApp messages from Zoho CRM using our extension ***Gupshup WhatsApp Messaging for Zoho CRM*** ### About Zoho CRM A market leader for more than a decade, Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Join over 150,000 Zoho CRM customers who are happily growing their business with awesome customer relationship management. [Read More](https://www.zoho.com/in/crm/) ### Gupshup WhatsApp Messaging for Zoho CRM This Extension allows users to send and receive WhatsApp messages directly from Zoho CRM. Use Zoho CRM to engage with customers through WhatsApp unobtrusively. Send text messages and multimedia to your leads, contacts, and customers from within Zoho CRM screens. Configure your Gupshup WhatsApp Business or Gupshup WhatsApp Self-Serve in Zoho CRM. Get your approved templates, send bulk messages, and apply formulas to your message templates. [Click here](https://marketplace.zoho.in/app/crm/gupshup-whatsapp-messaging-for-zoho-crm) to install this extension from Zoho CRM Marketplace ### Features: * Send Pre-approved template messages * Send Personalised Bulk WhatsApp Messages * Chat with leads within Zoho CRM, Chat History * Send Custom template messages * Send Media Messages e.g. image, document and video files formats. ### Supported file formats: #### For Gupshup Whatsapp Enterprise Accounts: Template media messages

Type	Supported Content-types
Text	English and Unicode characters (max. 1024 characters)
Image	image/jpeg, image/png
Video	video/mp4\ Note: Only H.264 video codec and AAC audio codec\ is supported.
Document	application/pdf

Non-Template (Direct) messages

Type	Supported Content-types
Text	English (max. 4000 characters) and Unicode characters (max. 1024 characters)
Image	Image image/jpeg, image/png
Video	video/mp4, video/3gpp\ Note: Only H.264 video codec and AAC audio codec\ is supported
Document	application/pdf, application/msword,\ application/vnd.ms-powerpoint, application/vnd.ms-\ excel, text/plain

### For Self-Serve Account Note:- In Self-Serve account user can only send media messages from public URLs.

Type	Supported Content-types	Size limit	Note
Text	Text content for the message.	Maximum characters\ supported: 4096.	* To include a URL preview in the message make sure\ the URL begins with http\://\ or https\://. - For a URL to\ be previewed, the\ hostname is required, IP\ addresses are not\ considered. - If a text\ message has multiple\ URLs, only the first URL is\ previewed.
Image	image/jpeg, and image/png	Maximum\ file size: 5\ MB	WhatsApp vertically crops\ images with the 1:91:1\ aspect ratio: 800×418\ pixels. To communicate\ effectively, design the\ image such that the crux\ information is at the\ center of the image.
Video	video/mp4, video/3gpp	Maximum\ file size: 16\ MB	Only H.264 video codec\ and AAC audio codec is\ supported.
Document	Any valid\ MIME-type	Maximum\ file size:\ 100 MB