Step 3: Receive Inbound Messages in Zoho Recruit

Once done with the configuration of WABA and Gupshup's Zoho Recruit App Extension, we need to cross check if the Callback URL is set properly with our app.

Set callback URL to receive Inbound messages

Inbound messages sent by customers to your WhatsApp Business Phone Number will be sent to your Webhook endpoint via HTTP/HTTPS.

To receive a customer's inbound message on the channel, the user needs to set a callback URL in the WABA account.

Self-Serve WABA account

Please refer this doc for more details

Step 1 : Open the Gupshup WhatsApp account dashboard.
Step 2 : Select the live WABA account which is used in your Zoho configuration setting.
Step 3 : Go to the Setting page and In the callback URL section set the callback URL of the Zoho Recruit self serve.

Self Serve Callback URL : https://asia-south1-integrations-service-10ecc.cloudfunctions.net/v1/event/selfserve/callback/zoho_recruit

In order to view the list of Sandbox / Approved Templates:

1. Login and then head over to Smart automated customer support & Live chat for WhatsApp Business | Gupshup
2. In the Templates tab, we will get to see the list of all the templates.

In order to know the Whatsapp Business no.:

1. Login and then head over to Smart automated customer support & Live chat for WhatsApp Business | Gupshup
2. Switch from Templates tab to Sandbox tab

Enterprise WABA account

Please reach out to your account manager to set the Callback URL for your account in order to receive inbound message webhook events. Only one callback URL can be specified per account.

Write an email to [email protected]

Topic: Set Callback URL for Enterprise Account
Body: Kindly set the incoming and delivery callback URL to

https://asia-south1-integrations-service-10ecc.cloudfunctions.net/v1/event/enterprise/callback/zoho_recruit