Channel configuration

Connect your Gupshup RCS credentials to Oracle Responsys by saving an RCS channel in the app configuration screen.

← RCS Oracle Responsys

Each channel connects one HSM account to a name you select in Program Designer.

When to configure channels

Configure channels after installation and before setting up a Send RCS service in Program Designer. The Channels drop-down in campaign design lists only channels you save here.

You can add multiple channels for separate brands, regions, or RCS bots. Each channel uses its own HSM Account ID and password.

Open channel configuration

1. Sign in to Oracle Responsys.
2. Go to Account Management → App Management.
3. Open Gupshup RCS Messaging for Oracle Responsys using Edit or the configuration option.
4. Confirm the Accounts Details screen appears, with the channel list on the left and the channel form on the right.

If the page keeps loading, wait for Responsys to pass your install ID to the interface. If it still does not load, refresh and open configuration again from App Management.

Add a new RCS channel

1. Click Add Channel in the sidebar, or use the empty form if you have no channels yet.

2. Enter the required details:

   Field	Required	Description
   Channel name	Yes	Name shown in Program Designer when you select a channel, such as RCS Marketing US. Use a unique name when adding multiple channels.
   HSM Account ID	Yes	Gupshup user ID for your RCS / HSM account—the same ID used for Gupshup Enterprise RCS APIs.
   Password	Yes	Password for the HSM account above.

3. Click Submit.

4. Confirm you see a message that the account details were sent for provisioning and that the channel appears in the sidebar.

HSM Account ID and Password cannot be changed after you create a channel. To use new credentials, add a new channel, update your programs to use it, and delete the old channel when it is no longer needed.

Optional: Update an existing channel

1. Select the channel in the sidebar.
2. Change Channel name. This is the only field you can change.
3. Click Update.

The new name appears in Program Designer; the underlying Gupshup account does not change.

Optional: Delete a channel

Delete a channel only when no upcoming or active programs use it. Removing the last channel may mark the app as unconfigured until you add a channel again.

1. Select the channel in the sidebar.
2. Click the delete (trash) icon next to the channel name.
3. Confirm in the dialog.

Optional: Add multiple channels

To connect another Gupshup RCS account:

1. Click Add Channel.
2. Enter a unique Channel name, HSM Account ID, and Password.
3. Click Submit.

Each channel is available separately in Program Designer.

Validation and errors

• Required fields: All three fields must be populated before Submit or Update. For an existing channel, you can change only Channel name.
• Configuration does not load: Reopen configuration from App Management and confirm installation completed.
• Save fails: Verify your HSM Account ID and password in the Gupshup console, then try again.

After you save

Gupshup stores the channel as type RCS. The integration uses it to:

• Load your RCS template list for template campaigns.
• Route outbound messages with the correct credentials at send time.

What's next

Continue to Send message via campaign to configure template or free-form messages in Program Designer.