FAQs

Frequently asked questions

• Question: Is having a business Instagram account required? The chatbot cannot be set up using a personal account.
  Answer: Yes. Both are mandatory.

• Question: Does Instagram allow businesses to contact customers in a proactive manner?
  Answer: No. Currently, brands cannot run any campaigns on Instagram.

• Question: Is utilizing ice breakers to initiate conversation required of users?
  Answer: No. Users can choose to tap on an Ice breaker OR send any message.

• Question: Is it mandatory to have Ice breakers?
  Answer: No. Brands can choose not to display Ice breakers. However, it’s suggested to have them in order to help users understand the bot’s capabilities.

• Question: If users contribute audio, video, or stickers in the middle of a chat, what happens?
  Answer: A webhook event will be received on the platform which can be handled at a bot level.