Reply Node

Node to add a Text or Image header in a message having a maximum number of 3 buttons for user selection.

When to use

  • Send promotional messages to customers on WhatsApp along with buttons.
  • Showcase any single product in the conversation flow.
  • Reply Node is an interactive message which will wait for the user's response as a selection on the given buttons followed by the subsequent journey.
  • You can add an image of the item with a description to it along with the 3 most required buttons.

Reply Node Elements

The reply node has below major fields:

  1. Header Image
    1. Header (Image can be added as header)
    2. Text Header (Text can be added as header)
  2. Description
  3. Footer Text (Short description)
  4. Buttons (Maximum 3 Buttons, Minimum 1 Buttons)


  1. Element and respective size:
Element NameLimit
Image Header16 MB (JPG, JPEG, PNG)
Text Header60 Character
Text Footer60 Character
Description1024 Character
Buttons20 Characters (Max 3 Buttons)
  1. The description can’t be empty
  2. The button Title can not empty
  3. Emojis are not allowed in buttons
  4. Node is applicable for Whatsapp channel

How to use

To add a reply node, you can select it from the menu on the canvas or in the prompts menu on the left-hand side panel. Select text, image, video or document headers.

Reply Node

With Text Header:

With Image Header: