Bot Studio has the capability of allowing users to design customized customer journeys and automate the conversation by using nodes.

There are the following types of Nodes on Bot Studio:

  1. Message Node
  2. Prompts Node
  3. Action Nodes

Journey Builder - Nodes

Message Nodes

Chatbots need to send some messages to start and drive the conversation with the users. There are multiple types of messages that a chatbot can send, it can be a plain text message, an image, or some interactive messages.

Message nodes are here to help you design conversations using different ways

Journey Builder - Nodes

Types of Message Nodes

  1. Text Node
  2. Image Node
  3. Reply Node
  4. List Node

Starting Node:

This node is present by default on the Bot Studio. It is a non-editable node and marks the start of a journey.